Luma AI, developed by Serviceaide, is an intelligent virtual assistant designed to optimize customer service and business operations. It automates responses to frequently asked questions and improves workflow efficiency, helping businesses deliver faster and more accurate service. Luma AI features a versatile virtual agent, a powerful knowledge management system (Luma Knowledge), and a data-analyzing CoPilot to streamline IT and enterprise service management. With its AI-driven tools, Luma AI enhances employee productivity, strengthens IT operations, and provides a better customer experience through automation and advanced support capabilities.